Rebuilding the Dream

Interviews with Will Brown and Rufino Gonzalez of Restoration1

This is part IV of a series of interviews with Rufino Gonzalez and Will Brown discussing managing the restoration process. 


What are some of the final tasks to think about as you wrap up a large restoration project?

In many cases, like the water damage restoration we have been following in these articles, if the repair is very extensive the work has to be inspected by the municipal building department and the insurance company.

In this case there were three inspections: the electrical system, the insulation and the damaged structure of the house.

Most of the time the inspections are routine.  Even so they are important not only because a new set of eyes always helps but also because they give everyone peace of mind that the job was done correctly and up to code.

Once the home owner is satisfied with the work and the house feels like new we can close the job and get our certificate of completion from the home owner.

How do you get paid?  

The insurance claim is usually divided into three parts.  The water mitigation, the repair and the content. 

The water damage mitigation is presented first.  The insurance company usually pays us directly.

The second claim is for the repair to the structure.  The check for payment is sent to the customer and includes the name of the customer, the mortgage holder  and the restoration company.  Each has to endorse the check.

The claim for the contents is made by the customer with our support.  We document the items and we dispose of the damaged pieces following the home owner's instructions.  Again we take lots of pictures.

We work closely with the insurance carrier(s), the family and the vendors throughout the process. That way everything goes as smoothly as possible. And if there is a problem we can deal with it right away.  Frankly that is one of the reasons our clients, our suppliers and the insurance carriers we work with give us such high ratings and recommend us to others without hesitation.

For damage restoration in your New Canaan area property, call (888) 599-5535.

Rufino Gonzalez
Will Brown
Restoration 1 of Fairfield County
(888) 599-5535

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